Questions
Frequently asked questions.
Which curricula do you cover?
CBC from Pre-Primary to Grade 12 and IGCSE for Years 9 to 11. More will be added over time.
How does the subscription work?
Choose a CBC or an IGCSE subscription. It opens every published course in that curriculum, or subscribe to a single course. You renew with a tap, and we never charge you without your action.
Can I get a refund?
Yes, a full refund if you ask within 48 hours and have not opened any course content. Time already used is not refundable.
How do live classes work?
Your teacher schedules live sessions inside each course. Students join from their timetable, reminders go out by SMS, and every session is recorded to watch again afterwards.
Does a student need their own phone number?
You need an email or a phone number. If you do not have your own, a parent or guardian's works.
Do you run the IGCSE exams?
No. Zaiqa is not an authorised examination centre. Students enter their IGCSE examinations through an authorised centre; Zaiqa teaches the programme and prepares them for it.
Still deciding?
Browse the programmes, or write to us with anything else.